Help
Most problems sort themselves out in a minute. If not, email us and we reply fast.
Your orders on this phone
Tap one to email us about it. The order reference goes in the subject, so we can find it straight away.
My link says it was already used
Each link works once. If the link was already claimed or cancelled before you tapped Reveal, our guarantee refunds that ticket in full. Email us with your order reference and a screenshot of the Fixr message.
My ticket has not arrived
Your ticket is the link on the order page, not an email. Open this site on the phone you paid on and tap Your tickets. Tap Open in Fixr, log in and accept. The ticket then sits in your own Fixr app. Still stuck, or on a new phone? Email us from the address you paid with.
Refunds
- Before you tap Reveal, and within 15 minutes of paying, refund the whole order yourself from the order page.
- If fewer tickets were left than you paid for, the missing ones are refunded automatically.
- Once revealed, the sale is final, unless the link was already used before your reveal time. Then we refund that ticket in full.
- Refunds reach your card in 5 to 10 days.
Something else, or a dispute
Email us first, before you go to your bank. We sort most things the same day.